During my 14+ years in the water restoration business I have gotten plenty of calls from adjusters saying that my price is too high on this dehumidifier or this fan, etc. This used to bug me until I learned the secret to prevent most of these calls, COMMUNICATION & DOCUMENTATION. Remember that the adjuster has to justify his work to his boss and as long as the price and scope of work can be justified then it will be paid.
You should always get a work authorization signed by the insured before starting work. A company authorization will allow some insurance companies to be able to pay you directly or at least get your name on the check .
During this conversation just let the adjuster know what you saw when you arrived and done During this conversation I generally try to steer away from talking about pricing. If they ask about it then I will talk about it, but for me this is more information phone call to the adjuster. At this point, usually the adjuster has not been there and so to call and inform him / her what is going on is my main objective.
Next, you should have an itemized invoice. The invoice must include your item name, address, (so they can send the check) and your Taxpayer Identification Number. At this point it is good to comment on the items that are most asked, such as cost of dehumidifiers, number of fans, extraction, etc. Place comments with the items, if Your estimating software will let you have what you do for dehumidifier or why you had 3 fans in a 6 x 6 room. Anything that can be asked comment on it. The invocation process. Yes, it is time consuming but the adjuster will be able to prevent the see item.
Make sure that your work authorization form includes a section in it that it would not allow the I would strongly suggest that you was accomplishing what I wanted it to accomplish. I would strongly suggest that you do the same no matter matter you got a generic form from somewhere or you came up with your own form.
You should be keeping the temperature, relative humidity, and grains (gpp) inside, outside, unaffected area, dehumidifier (s), and the HVAC. By doing this this When you got there and turned it on we started up a new refrigerant dehumidifier and took it to start it started running our pshychrometric readings Using the grain readings can also help you prove that the equipment was was lot of evaporation and no dehumidification. Also make sure correctly then you can prove to the adjuster why you needed an extra day. Also make sure to include plenty of comments to go with your reading s to help explain what you saw.
I am aware that you have a data logger. I like to set it to you. I like to set ours to record every minute and this gives you a (ie door left) Just like with your daily readings a graph will help prove what you saw happening on the job. open, window open, equipment turned off, etc.) Taking an hour meter reading off your equipment at several points in the job can also help prove when things were not running and should be turned in as part of your documentation.
Kevin Pearson is a partner in Pearson Carpet Care. He serves on several cleaning committees with the IICRC (Institute of Inspection, Cleaning and Restoration Certification) and is on the board of directors of the Healthy extensive experience drying residential homes but has also served office buildings, chemical plants, historical homes, Southern Methodist University, Stephen F. Austin State (Professional Cleaning and Restoration Alliance) Kevin has served building in Texas, Oklahoma, and Louisiana. University, The Toyota Center (where the Houston Rockets play) and more.
