After completing a recent project, I took the client for lunch to thank him for his business. We remembered how I first met in my last treatment! The workshop and he realized that at that time he was tired of tolerating things in his business.
Among the problems he was increasingly dissatisfied with were senior team members and top-notch employees ...
- I was not responsible for work
- Needs constant desire to end things
- I did not respond to client's request
- I did not return a phone message
- I was throwing fellow employees "under the bus"
- I was screaming loudly at the office and project site
- Use blasphemy when communicating with colleagues, clients, vendors
- Progress through the next business opportunity
- Was it displayed late, it was displayed early without explanation
- I did not take a negative attitude
- I complained to customers and colleagues
- "It was gone" during the daytime
I have started a project to search the true root cause of these problems as follows.
- 25 people interview everyone
- Holds a series of focus groups
- Observe the exchange and conversation between the business owner and his people.
What I learned in just two weeks was able to fill the book. My new customer violated communication mistakes in virtually all leadership. To simplify the project, I have classified them as follows. "Seven deadly sins of organizational leadership · communication:
- Communication charges # 1: lack of specificity With this, people at the receiving end of the communication need to read or guess what they are requested. Details are excluded or ambiguous. For many reasons the recipient can not follow up question to learn more and you must grasp it yourself.
- Communication charges # 2: lack of concentration on desirable behavior It is wonderful for people to say things they do not want or do not want others, but it is difficult to identify behaviors they desire instead. The place where your focus goes grows. As such, people are getting a lot of what they do not want because they keep focusing on it.
- Communication sin # 3: lack of directness This is where people in the organization have water cooler gossip behind colleagues, colleagues, bosses, and employees. Another example is a leader who tries to solve a problem to be dealt with by a single person but calls a team meeting to provide a blanket directive. The third is to inform the administrator of the mistakes that colleagues will adopt to allow colleagues to better show the cost of others.
- Communication charges # 4: lack of shortage This is a delay. This chooses not to join because communication is avoided because the conversation is difficult and the leader does not know how to approach the party in question.
- Communication charges # 5: lack of proper tone Have any of the professional people singing up to you? How is the response in a satiric way? These are just two of the relationships of inappropriate tone explosion and trust in corporate culture.
- Communication sin # 6: lack of focused attention Today in technology and multitasking, there are too many conversations in the office past the corridor, while checking / replying to emails on smartphones, talking while waiting for someone, they call It is important to come to. This promotes shunning against the organization and low confidence.
- Communication sin # 7: absence of godly rebellion This is the most common, but subconscious of all seven leadership communication sins. A conversation begins when someone gives positive feedback to the first part of the sentence, followed by "but". When other shoes come after "but", you feel misunderstood and feel missing.
These behaviors have seriously damaged my client 's 25 - year - old $ 15 million business targeting 25 employees in the past 25 years. My client actually estimated that by accumulating these communication problems for over 10 years, he would cost about $ 5 million.
That's real money for some people.
